We believe refunds shouldn't feel like a battle. If we didn't deliver what you ordered, you get your money back. Simple as that. Here's exactly how it works and how to check your status.
Effective Date: May 1, 2026
RayShare SEO was built on a simple principle: you pay for real user engagement, and we deliver it. When something goes wrong on our end, the financial responsibility is ours — not yours.
| Scenario | Refund Amount |
|---|---|
| Engagement shortfall of 30-50% | Refund for undelivered portion |
| Engagement shortfall exceeding 50% | Full refund (treated as non-delivery) |
| Significant quality deviation from standard | Case-by-case assessment |
| Partial delivery due to platform API changes | Refund for undelivered portion |
Email: refunds@raysharelly.com
Subject: "Refund Request — Order #XXXX"
| Stage | Timeline | What Happens |
|---|---|---|
| Request Received | Instant | Auto-confirmation email sent |
| Acknowledgment | Within 24 hours | Human review begins |
| Investigation | 24-48 hours | We verify delivery records and logs |
| Decision | Within 48 hours | Approval or denial with explanation |
| Processing | 24-72 hours after approval | Funds sent to payment processor |
| Bank Arrival | 3-10 business days | Depends on your bank/card issuer |
Total time from request to money in your account: Typically 5-7 business days.
Enter your Order ID below to check the status of an existing refund request:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit Card | Back to original card | 5-10 business days |
| Debit Card | Back to original card | 5-10 business days |
| Stripe | Back to Stripe balance | 3-5 business days |
| Crypto (if available) | Back to wallet address | 1-3 business days |
| Store Credit (optional) | Instant dashboard credit | Immediate |
If your original payment method is expired or canceled, contact us at billing@raysharelly.com to arrange an alternative.
Resolution: Check your dashboard. Most orders begin within 0-30 seconds. If truly undelivered, submit a refund request. We'll investigate and issue a full refund if we failed to deliver.
Resolution: Partial refund for the 5,000 undelivered views. If the shortfall exceeds 50%, we upgrade it to a full refund.
Resolution: Engagement was successfully delivered. Social platforms may remove interactions over time. This is standard platform behavior and not grounds for refund.
Resolution: Contact support immediately. If caught before delivery begins, we can redirect. If already delivered, we'll offer a discount on a new order for the correct video.
Resolution: We'll investigate whether our service was the cause. In nearly all cases, bans result from content violations or other platform policy breaches. If confirmed our service triggered the issue, we'll issue a full refund.
Straight answers.
A: Requests must be submitted within 14 days of the delivery completion date or expected delivery date (for undelivered orders).
A: No. Once an order is placed and deliverable, resources are allocated. We recommend starting with a small test order if you're unsure.
A: Yes. Reply to the denial email within 7 days with additional evidence. A senior team member will review your appeal within 48 hours.
A: We offer store credit as an optional alternative to refunds. If you choose store credit, it's available instantly and often includes a 10% bonus.
A: Your order history remains for accounting purposes. Personal data handling follows our Privacy Policy — you can request deletion anytime.
A: Please contact us first. Chargebacks create unnecessary friction and may delay resolution. We resolve 95% of refund requests within 48 hours without involving banks.
A: No. You receive the full amount you paid. We cover all processing fees.
We track and publish our refund metrics because transparency builds trust:
1,200,000+
1.8%
36 hours
94%
12%
Industry average refund rate for SaaS: 3-5%. RayShare SEO refund rate: 1.8%. We're proud of this number. It means 98.2% of orders are delivered successfully.
| Channel | Details |
|---|---|
| Refund Requests | refunds@raysharelly.com |
| Billing Inquiries | billing@raysharelly.com |
| General Support | support@raysharelly.com |
| Urgent Escalations | urgent@raysharelly.com |
| Response Time | Within 24 hours (usually faster) |
| Support Hours | 24/7/365 |
This Refund Policy was last updated on May 1, 2026. It is effective immediately for all users and replaces all previous versions.